Refund policy

Refund & 60-Day Trial Policy

At RLT8, we stand behind the quality of our red light therapy devices.
We offer a 60-Day Risk-Free Trial so you can experience the product at home.

However, to protect against misuse and abuse, all returns must strictly meet the conditions below.

60-Day Risk-Free Trial

You have 60 days from the date of delivery to request a return.

To qualify for a refund under the 60-Day Trial:

• The product must be used only as intended
• The device must be in good working condition
• No intentional damage, misuse, modification, or tampering
• All original components must be returned (device, straps, cables, packaging)
• Proof of purchase is required

We reserve the right to reject returns that show:

• Excessive wear or misuse
• Water damage or physical damage
• Burn marks or tampering
• Missing components
• Damage caused by improper storage

This trial is limited to one return per customer / household.

How to Start a Return

To initiate a return, email:

support@rlt8core.com

Include:
• Your order number
• Reason for return
• Clear photos of the product condition

Returns sent without prior approval will not be accepted.

If approved, we will provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We strongly recommend using a tracked shipping method.
RLT8 is not responsible for lost return parcels.

Inspection & Refund Approval

All returned items will be inspected upon receipt.

If approved:
• Refunds will be issued to the original payment method
• Processing time: within 10 business days after approval

If the return does not meet our conditions, it will be rejected and may be sent back at the customer’s expense.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is:
• Defective
• Damaged during shipping
• Incorrect

Non-Returnable Items

We do not accept returns for:

• Sale or promotional items
• Gift cards
• Products damaged due to misuse
• Items returned beyond 60 days

Exchanges

We do not offer direct exchanges.

If you wish to switch to another model, you must:

Return the original item (if eligible)
Place a new order separately

Important Notice on Abuse

The 60-Day Trial is designed to allow genuine customers to evaluate the product.

We actively monitor excessive return patterns.
We reserve the right to refuse service or future orders in cases of suspected abuse.

If you have questions about your return, please contact: